Policies
Cancellation & Refund Policy
Last updated 7 May 2026
01Overview
Plans change, and we understand that. Because each houseboat is reserved specifically for you, the following policy helps us manage bookings fairly for every guest and crew.
02Cancellation charges
Charges are calculated on the total booking amount from the time we receive your written cancellation.
| Time of cancellation | Fee | You receive |
|---|---|---|
| More than 30 days before check-in | 10% | 90% refunded |
| 15 to 30 days before check-in | 25% | 75% refunded |
| 7 to 14 days before check-in | 50% | 50% refunded |
| Less than 7 days before check-in | 100% | No refund |
03Peak season bookings
For stays between 15 December and 10 January, all payments are non-refundable and non-transferable, regardless of when the cancellation is made.
04Date changes
Date changes are free up to 7 days before check-in, subject to availability. Within 7 days the standard cancellation charges apply. Peak season bookings cannot be moved.
05Refund process
- Approved refunds are processed within 7 to 10 business days.
- The amount is returned to the original payment method: card, UPI or bank transfer.
- Bank processing fees or transaction charges, if any, are deducted from the refund.
06Force majeure
If a trip is cancelled because of natural disasters, strikes, pandemics or a harbour authority suspension, we will offer a credit note for a future stay, subject to the individual houseboat owner's policy. Cash refunds may not be possible in these circumstances.
07No-show
If a guest does not check in on the scheduled date without prior notice, the booking is treated as a no-show and no refund or rescheduling is offered.
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