Cancellation & Refund Policy
1. Overview
At My Trip Boathouse, we understand that plans can change. However, because our houseboats are reserved specifically for you, we have established the following cancellation policy to manage our bookings fairly.
2. Cancellation Charges
| Time of Cancellation | Cancellation Fee |
|---|---|
| More than 30 days before check-in | 10% of total booking amount |
| 15 to 30 days before check-in | 25% of total booking amount |
| 7 to 14 days before check-in | 50% of total booking amount |
| Less than 7 days before check-in | 100% (No refund) |
3. Peak Season Bookings
For bookings during peak season (December 15th to January 10th), all payments are non-refundableand non-transferable regardless of when the cancellation is made.
4. Refund Process
If a refund is approved based on the above criteria:
- Refunds will be processed within 7-10 business days.
- The amount will be credited back to the original payment method (Bank Transfer, UPI, or Credit/Debit Card).
- Any bank processing fees or transaction charges will be deducted from the refund amount.
5. Force Majeure
In the event of cancellation due to natural disasters, government strikes, or pandemics, My Trip Boathouse will attempt to provide a credit note for a future stay, subject to the individual houseboat owner's policy. Cash refunds may not be possible in such extraordinary circumstances.
6. No-Show Policy
If a guest fails to check in on the scheduled date without prior notice, the booking will be considered a "No-Show" and no refund or rescheduling will be provided.