Account & data
Delete your account
This page lets you delete your account for the My Trip Houseboats mobile app (iPhone and Android) and the mytripboathouse.com website, both run by My Trip Boat House, Alleppey, Kerala. It's the same account in the app and on the website.
Request account deletion
Not signed in? Enter the email of your account and we’ll send a confirmation link.
You can also sign in and delete your account straight away.
How to delete your account
- 1Signed in: enter your password above and press Delete my account, or go to My account → Delete account.
- 2Not signed in or can't sign in: enter your account email above. We email you a link (valid for 24 hours); open it and press Confirm.
- 3Need help, or booked as a guest without an account? Email info@mytripboathouse.com or call +91 98950 10000 from the email or phone number you booked with. We reply within 7 days and complete the deletion within 30 days.
What we delete
- Your account and sign-in (email and password)
- Name, phone number and addresses saved in your profile
- Contact-form enquiries sent from your email address
- Saved verification and password-reset codes
What we keep, and why
- Booking and payment records (booking reference, dates, amount, billing name and contact on the invoice). Kept only as long as Indian tax and accounting law requires, then deleted.
- Records of payments held by our payment provider (CCAvenue), under their own legal obligations.
Deletion is immediate once confirmed and can't be undone. You can register again later with the same email. See our privacy policy for how we handle personal data.